Last Updated: May 1, 2024
At Digital Exhibit, we strive to provide exceptional photography services and products. We understand that circumstances may arise that require you to cancel services or return products. This Refund Policy outlines our guidelines for cancellations, refunds, and returns.
1. Photography Session Deposits and Payments
1.1 Booking Deposits
To secure your photography session date and time, we require a non-refundable booking deposit at the time of contract signing. This deposit is typically 25-50% of the total session fee, depending on the service booked.
The booking deposit serves to:
- Reserve your specific date and time on our calendar
- Cover pre-session consultation and preparation time
- Compensate for turning away other potential clients for that time slot
1.2 Cancellation by Client
If you need to cancel your photography session:
- More than 30 days before the session: You forfeit the non-refundable deposit, but no additional payment is required.
- 15-30 days before the session: You forfeit the deposit and are responsible for 50% of the remaining balance.
- Less than 15 days before the session: You are responsible for the full session fee.
1.3 Rescheduling Policy
We understand that circumstances sometimes require rescheduling:
- First rescheduling request more than 14 days before the session: No fee, subject to our availability.
- Rescheduling requests less than 14 days before the session: £50 rescheduling fee, subject to our availability.
- Multiple rescheduling requests: May incur additional fees or result in forfeiture of the deposit.
All rescheduling must occur within six months of the original session date, or the deposit may be forfeited.
1.4 Cancellation by Photographer
In the rare event that Digital Exhibit must cancel a session due to illness, emergency, or other circumstances beyond our control:
- We will make every effort to notify you as soon as possible
- We will attempt to reschedule at a mutually convenient time
- If rescheduling is not possible, you will receive a full refund of any payments made
2. Wedding Photography
2.1 Wedding Booking Retainer
Wedding photography bookings require a non-refundable retainer of 30% of the total package price at the time of contract signing. This retainer secures your wedding date exclusively for you.
2.2 Wedding Cancellation Policy
Due to the significant commitment involved in wedding photography:
- Cancellation more than 6 months before the wedding date: You forfeit the non-refundable retainer, but no additional payment is required.
- Cancellation 3-6 months before the wedding date: You forfeit the retainer and are responsible for 50% of the remaining balance.
- Cancellation less than 3 months before the wedding date: You are responsible for the full wedding photography fee.
2.3 Wedding Date Changes
If you need to change your wedding date:
- We will accommodate the change if we have availability on your new date
- If we are unavailable on your new date, it will be treated as a cancellation per the policy above
- Date changes must be requested in writing
3. Products and Prints
3.1 Custom Products
For custom-designed products (albums, wall art, etc.):
- A 50% non-refundable deposit is required to begin the design process
- The remaining balance is due before final production and delivery
- Once approved for production, custom products cannot be canceled or refunded
3.2 Print Errors and Damage
In the event that you receive damaged prints or products, or if there is a printing error:
- Notify us within 7 days of receipt
- Provide photographs of the damage or error
- We will replace the item at no additional cost if the error is our responsibility
Please note that slight color variations between your digital screen and printed products are normal and not considered errors.
3.3 Return Policy for Non-Custom Products
For non-custom photography products:
- Returns must be initiated within 14 days of receipt
- Products must be in original, unused condition with all packaging
- Return shipping costs are the responsibility of the customer
- Refunds will be issued within 14 days of receiving the returned item
4. Workshops and Events
4.1 Workshop Registration
Photography workshops and educational events require full payment at the time of registration to secure your spot.
4.2 Workshop Cancellation Policy
- Cancellation more than 30 days before the workshop: 80% refund of registration fee
- Cancellation 15-30 days before the workshop: 50% refund of registration fee
- Cancellation less than 15 days before the workshop: No refund
You may transfer your registration to another person at no additional cost if you notify us in writing.
4.3 Workshop Cancellation by Digital Exhibit
If we must cancel a workshop due to insufficient enrollment, instructor illness, or other circumstances:
- You will receive a full refund of your registration fee
- Or you may transfer your registration to another workshop date
Please note that Digital Exhibit is not responsible for any travel expenses, accommodations, or other costs you may have incurred for the workshop.
5. Digital Products
5.1 Digital Downloads
Due to the nature of digital products:
- All sales of digital downloads (presets, templates, e-books) are final
- No refunds will be issued once the digital product has been downloaded
5.2 Technical Issues
If you experience technical difficulties with a digital product:
- Contact us within 7 days of purchase
- Provide specific details about the issue
- We will work with you to resolve the problem or provide an alternative format
6. Refund Processing
6.1 Refund Methods
Refunds will be processed using the original payment method when possible:
- Credit/debit card payments will be refunded to the same card
- Bank transfers will be refunded via bank transfer
- Cash payments will be refunded via bank transfer
6.2 Refund Timeframes
When a refund is approved:
- We will process the refund within 5-7 business days
- Credit/debit card refunds may take an additional 3-10 business days to appear on your statement, depending on your card issuer
- Bank transfers typically take 3-5 business days to process
7. Satisfaction Guarantee
We take pride in our work and want you to be completely satisfied with your photography experience. If you are unhappy with your photography session for any reason:
- Contact us within 7 days of receiving your gallery
- Clearly explain your concerns
- We will work with you to address your concerns, which may include additional editing or a partial re-shoot at our discretion
Please note that style preferences, creative differences, or circumstances beyond our control (weather, uncooperative subjects, location limitations) are not grounds for refunds.
8. Exceptions
We understand that exceptional circumstances can occur. In cases of serious illness, death in the family, or other significant emergencies, we may make exceptions to our refund policy at our discretion. Documentation may be required.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at:
